Buyer – the client for whom the fence products (hereinafter referred to as Products) are manufactured.

Seller – UAB "Jape LT", undertaking the responsibility to produce and deliver the Products to the Buyer.

1. SERVICE CONDITIONS AND DESCRIPTION

1.1. The specification and description of the ordered Products will be provided by the Seller in an individual commercial offer based on the Buyer's request. The Seller undertakes to manufacture and deliver the Products specified in the commercial offer to the Buyer’s ownership within the timeframe and at the price indicated in the commercial offer.

1.2. The Products are made individually according to the Buyer’s measurements and cannot be returned to the Seller. By confirming the commercial offer, the Buyer declares that they have reviewed the characteristics and specifications of the Products (i.e. color, dimensions, quantity) and the service conditions presented on the www.artfence.lt website and in the commercial offer.

1.3. The production term is indicated in the Commercial Offer and is calculated from the date of the advance payment. The amount of the advance is specified in the commercial offer. The advance payment also serves as confirmation of the Buyer’s acceptance of the proposed service and price.

1.4. The Buyer is obliged to pay the remaining amount for the order when picking up the Products from the Seller's warehouse (Prūsų g. 1, Didžiasalio k., Vilniaus r.) or upon delivery of the Products to the address specified by the Buyer (an additional service is required), but no later than 14 (fourteen) calendar days from the notification of the completion and readiness of the Products for pick-up.

1.5. Ownership of the Products will transfer to the Buyer only after full payment has been made. If the full order amount specified in the Commercial Offer is not paid, the Products remain the property of the Seller.

2. OBLIGATIONS OF THE SELLER

2.1. Manufacture the Products according to the provided specifications and within the timeframe specified in the Commercial Offer.

2.2. Deliver the Products to the address specified by the Buyer (if such a service is ordered). Unloading of the Products is included in the delivery service.

2.3. The Seller is not responsible for the deterioration of the Product quality if the Buyer (or third parties) used it for purposes other than those for which the Product is commonly used, did not follow the recommendations in the installation instructions, violated the equipment usage rules, or if visible external or other defects of the Products were not discussed in writing at the time of Product transfer.

2.4. The Seller agrees to store the Products free of charge for no more than 5 (five) working days from the date of notification of the completion and readiness of the Products for pick-up. If the Products are not picked up within the specified period, a storage fee will apply. The storage fee for the order is 5.00 EUR (excluding VAT) per working day per pallet.

3. WARRANTY

3.1. The Products are covered by a 5 (five) year warranty, which begins to be calculated from the date of signing the goods acceptance-transfer act. The warranty covers the cost of replacement parts and labor hours for the repair of the Products. The Seller agrees to replace any defective Products with quality Products within 35 working days from the receipt of the claim during the warranty period.

3.2. The warranty does not apply if:

3.2.1. The deterioration or damage of the Product is caused by the actions of the Buyer (or third parties), the Products were used for purposes other than those for which such equipment is intended, or the installation instructions' requirements were not followed.

3.2.2. The deterioration, damage, or malfunction of the Products resulted from force majeure circumstances.

4. LIABILITY, GENERAL REQUIREMENTS

4.1. If the Buyer unilaterally terminates the order execution, the Buyer must compensate the Seller for the losses incurred and pay a penalty for non-compliance with these terms. The penalty amount is equal to the advance payment specified in the Commercial Offer. The amount of the losses is equal to the actual losses incurred by the Seller, but not less than 30% of the total order amount.

4.2. The final payment is made by the Buyer after signing the Goods acceptance-transfer act, based on the invoice provided by the Seller, no later than 14 (fourteen) calendar days after the invoice receipt date.

4.3. If the Seller fails to deliver the Goods with the proper configuration and quality on time, the Seller is obligated to pay the Buyer a penalty of 0.02% of the total contract amount for each delayed day.

4.4. For delayed payment under the Contract, the Seller has the right to demand from the Buyer a penalty of up to 0.02% of the contract price for each delayed day from the unpaid amount.

4.5. The Buyer and the Seller agree to maintain confidentiality in their relationship: they shall not disclose any commercial, business, or financial information learned during the cooperation based on these Terms, either in writing, orally, or in any other form to third parties.

4.6. All notifications and correspondence shall be delivered to the Buyer/Seller either by hand or sent by email. The Seller and the Buyer acknowledge that notifications sent by email have the same legal validity as documents signed by hand, provided they are sent from the Buyer/Seller's email address with the Buyer/Seller's details as indicated in the order.